Privacy Policy

Privacy Policy
Effective Date: 3 December 2024

Sentinel Safeguarding (SentinelSG)
This Privacy Policy outlines how Sentinel Safeguarding (“SentinelSG,” “we,” “our,” or “us”) collects, uses, stores, and protects your personal information in compliance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African privacy laws. By using our website and services, you consent to the practices described in this policy.

1. Scope of the Policy
   This policy applies to the data collected through our website and services, including commercial online learning and physical safeguarding services provided to schools.
2. Information We Collect
   We may collect the following types of personal information:

a. Personal Information You Provide
Full Name
Contact Details (email, phone number, physical address)
Identification Details (where required for service delivery)
Payment Information (if applicable for services rendered)
Any information provided through our inquiry forms, feedback surveys, or registration processes
b. Automatically Collected Information
IP address
Browser type and version
Device information
Usage data (e.g., pages visited, time spent on the site)
c. Sensitive Information
For safeguarding services, we may collect limited sensitive information where required to comply with legal and ethical responsibilities. Such data will only be collected with explicit consent and used strictly for its intended purpose.

3. Purpose of Collection
   We collect personal information for the following purposes:

To provide online learning services and physical safeguarding solutions to schools
To process payments and manage service contracts
To communicate updates, promotional materials, or important notices
To analyze and improve our website and services
To comply with legal and regulatory obligations

4. Legal Basis for Processing
   We process your personal information based on:

Consent: Where you have explicitly agreed to data collection for specific purposes
Contractual Necessity: To fulfill obligations under service agreements
Legal Compliance: To adhere to South African laws and regulations
Legitimate Interests: To improve our services and maintain our business operations

5. How We Share Your Information
   We will not sell or share your personal information with third parties, except:

With trusted service providers who assist in delivering our services (e.g., IT support, payment processors)
To comply with legal obligations or respond to lawful requests from public authorities
In the event of a merger, acquisition, or business reorganization
All third-party service providers are bound by confidentiality agreements and are required to protect your data in compliance with POPIA.

6. Data Retention
   We retain personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once no longer needed, data will be securely deleted or anonymized.
7. Data Security
   We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. This includes:

Secure encryption of data in transit and at rest
Access controls and authentication protocols
Regular monitoring and security audits

8. Your Rights
   Under POPIA, you have the right to:

Access: Request a copy of the personal information we hold about you
Correction: Request corrections to your personal information if inaccurate or incomplete
Erasure: Request deletion of your personal information, subject to legal and contractual obligations
Object: Object to the processing of your personal information for specific purposes
Withdraw Consent: Withdraw consent where processing is based on your explicit consent
To exercise these rights, contact us at [Insert Contact Details].

9. Cookies and Tracking Technologies
   Our website uses cookies to enhance user experience and gather analytical data. You may manage cookie preferences through your browser settings.
10. Cross-Border Data Transfers
    If data is transferred outside South Africa, we will ensure it is protected in compliance with applicable privacy laws and international data protection standards.
11. Third-Party Websites
    Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. Please review their privacy policies before providing any personal information.
12. Changes to this Privacy Policy
    We may update this policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly.
13. Contact Us
    If you have any questions or concerns about this Privacy Policy or our data practices, please contact us via the contact page.